Refund and Returns Policy

GWK’s Online shopping: Wine Return Policy

Standard Returns Policy
This policy applies in addition to the Standard Terms and Conditions of Sale. Where there are any inconsistencies between this Returns Policy and our Standard Terms and Conditions, the Standard Terms and Conditions shall prevail.

  • The processing of returns are subject to the conditions and prescriptions of any legislation.
  • Return of goods are subject to the limitations and restrictions as set out in this Policy below.

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it, or credit your account, subject to the below terms. This Policy applies to products bought solely from GWK itself on GWK’s Website.

This Policy forms part of the GWK Standard Terms and Conditions of Sale, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit; and
  • clearly mark your return reference number on the outside of the parcel.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Want to exchange?
We are entitled to inspect the product to validate your return.

Not what you ordered?
If we accidentally deliver the wrong product to you, please notify us within 24 hours . A GWK representative will contact you either telephonically or via email to discuss the required investigation process. Once we have validated your complaint, we will at your choice replace the product as soon as possible or credit your account with the purchase price of the product within 10 days of the complaint.

Products damaged on delivery
Should a product be damaged at the time of delivery / collection, please notify us within 24 hours of such delivery / collection by logging a return on the Website.

A GWK representative will contact you either telephonically or via email to discuss the required investigation process. Once we have validated your complaint, we will either replace the product as soon as possible (if we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product.

Standard Warranty
Please note that all wines sold are perishables.

Charges and refunds
If you return a product to us, but you fail to return it in the exact same condition as it was sold and delivered to you, we are entitled to (subject to applicable law) to refuse the return.

If you return a product that does not comply with this Policy, you may be liable to reimburse GWK for the cost of replacement.

All returns must be done at your expense and will be refunded upon approval of the return.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card or payment by EFT will be refunded to your nominated bank account.